FAQ
Your Questions Answered
Take a few minutes to look over the questions most frequently asked by our customers.  
If you do not find a solution here, click here to contact us to get the answers you need.

 

Safety: Aayers Floors Products

    Are AAYERS floors products safe?

     

    Yes, safety is our first priority. All AAYERS Floors products are CARB Phase 2 compliant and follow guidelines for CARB phase 2 limits for formaldehyde emissions.

Safety: CARB II

    What is CARB Phase 2 compliance?
     
    California Air Resources Board (CARB), is the department of the California Environmental Protection Agency. 
    Unanimously voted to implement new limits for formaldehyde emissions from composite wood products, CARB Phase 2 is the California Air Resources Board's newest emission standard for formaldehyde exposure, which took effect at January 1, 2011.
    Hardwood plywood (HWPW) now has a 0.05-ppm maximum, particleboard (PB) has a 0.09-ppm maximum, and medium density fiberboard (MDF) now has a 0.11-ppm maximum.
    The rest of the United States is expected to adopt the CARB Phase 2 standards sometime in 2015.

Safety: Formaldehyde

    What is formaldehyde?
     
    Formaldehyde is a naturally occurring substance made of carbon, hydrogen and oxygen (CH2O).
    It is a colorless, flammable gas at room temperature.
    Formaldehyde has a pungent, distinct odor and can cause burning sensation in the eyes, nose and lungs at high concentrations. 
    Our bodies generate and dispose of formaldehyde through natural metabolic processes every day. 
    In fact the average human has between 2-3 micrograms of formaldehyde per gram of blood.
    Our bodies turn certain foods into formaldehyde in order to metabolize them.
     
    Formaldehyde occurs naturally in the environment and is emitted by processes such as combustion.
    By this way it is emitted naturally by all timber species. Formaldehyde is present in exhaust fumes, wood smoke, tobacco smoke and is produced by domestic appliances such as combustion heaters.
    Formaldehyde is present in the air that we breathe at natural background levels of about 0.03 parts per million (ppm) with recent studies showing formaldehyde concentrations often up to 0.08ppm in outdoor urban air.
    Formaldehyde is an important precursor to many other materials and chemical compounds and it is industrially significant with the downstream use of formaldehyde-based inputs contributing approximately 8% to US gross domestic product.
    Formaldehyde is used as an ingredient in synthetic resins, industrial chemicals, preservatives, and in the production of paper, textiles, cosmetics, disinfectants, medicines, paints, varnishes and lubricant.

Choosing your floor: Quality

    How is Aayers Floors quality?
     
    Precise, safe, durable and stable, AAYERS engineered flooring quality is outstanding.
    AAYERS produce a world class product according to the highest quality standard of the industry.
    See how flooring quality means greener future and our concrete steps for a sustainable tomorrow.
    Details in Quality section. Click here.

Choosing your floor: What is engineered flooring?

    What is engineered flooring?
     
    Engineered hardwood flooring has a top layer of real hardwood bonded onto a care made up of hardwood, plywood or HDF.
    Because of the real wood veneer, engineered floors express the natural characteristics of wood grain.
    Engineered floors offer greater stability than traditional solid hardwood.

Choosing your floor: Color Variation

    Is it normal for my floor boards to differ In shade?

     

    Aayers hardwood floors are made from genuine, natural hardwood lumber. As such it is normal for the boards to vary in shade, texture, and grain. In fact, it is typically highly desirable as it adds character and authenticity to your hardwood floors.

Choosing your floor: Cost of a Aayers floor

    I’m really interested in getting one of your floors for my home, but I’m trying to budget everything and I’m wondering how much a Aayers floor costs?

     

    The price of a hardwood floor depends on a host of details including the selected species, board width, finish, and area to be covered. We invite you to visit your local Aayers Dealer to discuss your project and get a quote.

Choosing your floor: Aayers Floors Samples

    I really like your products and I’d like to see some samples. Where can I see samples and purchase a Aayers Floor?
     
    We recommend that you visit a Aayers dealer to view the products since colors may not be exactly as shown in brochures or on the Web. 
    To find your local retailer, you can contact us by phone or click here to register your Sample request. A Aayers Floors representative will be glad to assist you!

Choosing your floor: Pets

    Can I have Aayers Floors products in my home, even though I have pets?
     
    Yes, your pets and hardwood floor can coexist peacefully. However, make sure you trim and file your pets laws regularly. 
    Choosing a satin finish can also help hide small scratches your pets may leave.

Installation: Moldings and Trims

    I’m redecorating my living room and have already chosen Aayers Bighorn Castle Hickory flooring. Is it possible to get matching moldings?
     
    Yes! Our moldings are all prefinished matching with our floors. You can view their applications and specifications by clicking here
    They are available from your Aayers dealer.

Installation: Basement and Concrete Slab

    Can Aayers engineered floors be installed in a basement or over concrete slab?
     
    Yes, Aayers engineered floors can be installed on all grade levels including basements as well as over concrete slab. Ensure concrete slabs are properly cured and dried for at least 60 days prior to flooring installation and completely level.
    Before installing floors, perform a moisture test. Failure to complete adequate moisture testing could potentially void your warranty.
    Details please refer to installation guides.

Installation: Radiant Heat

    Can Aayers engineered flooring be installed over radiant heat?
     
    Yes, AAYERS engineered floors can be installed over radiant heating.
    Some species are not warranted over radiant heat. Please refer to warranty certificate.
    It is important to note that when installing any hardwood floor over a radiant healing system, the maximum temperature of the subfloor should never exceed 85° F (below 80° F is recommended).
    Please consult our warranty information and Radiant Heat Guide for details and the most up to date instructions.

Maintenance: Wax

    Do I need to wax my Aayers engineered floor?

     

    No. Aayers Floors are coated with ultimate coatings and do not need to be waxed.

Maintenance: Cleaning

    How do I clean my Aayers prefinished floor?
     
    Simply dry mop or vacuum. Wet mopping or using harsh abrasive cleaners on your floor can cause permanent damage and must be avoided
    Wipe up any spills immediately. If needed, use a cleaner specifically designed for use with hardwood flooring.

Maintenance: Refinish

    Can I refinish my engineered floors?

     

    Yes. In general, approximately 95% of hardwood surfaces are never refinished. 
    With advances in technology and hardwood surface finishes, damage is often spot removed by professionals.

     

    Professional sanding may result in a loss of 1/32 of an inch;
    Therefore,
    •With a 2mm veneer, you can sand 1-2 times
    •With a 3mm veneer, you can sand 3-4 times
    Refinishing floors will void the wear warranty.

     

Repair: Scratch and Dent Repair

    I have found a few scratches and dents on the hardwood floor in my kitchen. What can I use to repair my Aayers wood floor?

     

    Touch up kits for minor repairs are available at your local Aayers dealer. If they are out of stock, your dealer can order them for you. Board replacement should be considered for larger repairs.